Telstra Fined for 3rd Overcharging Incident Since 2020

GettyImages 695773992 - The Japan Weeknd Magazine
Telstra is facing penalties for overcharging customers for the third time since 2020.
The telecom giant has been fined $3 million (US$1.9 million) and refunded $17.7 million to thousands of customers after wrongfully charging them for “inactive” internet services over 11 years.
An investigation by the Australian Communications and Media Authority (ACMA) revealed that 6,532 customers, mainly small businesses, were incorrectly billed around $2,600 between April 2012 and August 2023.
In 2023, the ACMA directed Telstra to fix billing errors for overcharging about 10,000 customers almost $2.5 million over 12 years.
Another investigation in 2022 found Telstra overcharged more than 11,000 customers around $1.7 million.
ACMA Chair Nerida O’Loughlin expressed frustration with Telstra’s repeated billing errors….


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